Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Read on for an even speedier download of today’s content. Human-First Customer Success. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Transforming Customer Centricity.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

Gainsight

JUNE 9, 2021

We’ve put together a synopsis of today’s content so you can get an easy download of what folks were streaming today. PT) to continue binge-ing the best customer-focused content! Delphix: How Value Engineering leads to Customer Success starring Alex Hesterberg Chief Customer Officer, Delphix.

Chief Customer Officer 52

Chief Customer Officer 2021 Customer Success Sales 52

Gainsight

DECEMBER 15, 2021

As our Chief Customer Officer Kellie Capote put it, the impact was “ squishy ” at best. . More and more, the efforts of Customer Success Managers change essential, value-driven metrics for the better. The specific playbooks you design will be determined by your customer base and their unique goals.

Customer Success 59

Customer Success ROI Metrics Chief Customer Officer 59

Comm100

APRIL 26, 2020

The question organizations need to ask here is “where are my customers talking about me, and how can I best listen?” Jeanne Bliss has a wonderful section in Chief Customer Officer 2.0. It can be tricky to isolate the actions that will result in maximum ROI. Free Download: Never Miss a VIP White Paper.

Culture 52

Culture White Paper Customer Centricity Feedback 52

ChurnZero

JUNE 17, 2022

Basing onboarding metrics on your internal operations can produce false positives. Track metrics that represent the customer’s actual progress versus your internal tasks. Your team could hit all their deadlines and your customer may still not realize ROI. Track your customers’ reason for purchase.

Metrics 98

Metrics Definition Engagement Measurement 98

ChurnZero

JUNE 17, 2022

Basing onboarding metrics on your internal operations can produce false positives. Track metrics that represent the customer’s actual progress versus your internal tasks. Your team could hit all their deadlines and your customer may still not realize ROI. Track your customers’ reason for purchase.

Metrics 52

Metrics Definition Engagement Measurement 52