Customer Bliss

JANUARY 18, 2018

Assess the experience and what customers are saying. Frontline – Talk to staff and get their feedback. Provide a great example for them as well so they can serve the customers. Ongoing listening – Listening to customers is constant, it never stops. Listening to customers is constant, it never stops.

Leadership 128

Leadership Consumers Customer Experience Chief Customer Officer 128

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Adam Ramshaw Follow @Genroe. Adam Toporek Follow @adamtoporek.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Wootric

FEBRUARY 14, 2019

Why we love Amy: She’s head of Customer Advocacy at MindTouch. She was tapped to look after the customer experience as a whole as company growth accelerated. Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Pointillist

JUNE 6, 2018

I’ve got clients where the Chief Customer Officer reports directly to the CEO and where CX teams report to Marketing. I’ve also seen it start from HR because more and more companies are realizing that employee experience drives customer experience. Annette: It’s a mixed bag.

Customer Experience 40

Customer Experience Chief Customer Officer Customer Journey Mapping Metrics 40

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is known globally for transforming businesses to earn customer-driven growth. Lynn Hunsaker.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. She is known globally for transforming businesses to earn customer-driven growth. Lynn Hunsaker.

Customer Service 52

Customer Service Customer Experience Magazine Books 52