Customer Bliss

DECEMBER 6, 2018

In today’s episode, I chat with Alvin Stokes , Senior VP of Customer Experience at Cable & Wireless Communications (C&W) , and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets.

Wireless 180

Wireless Telecommunications NPS Chief Customer Officer 180

Tricia Morris

JUNE 19, 2015

Make sure your self-service site includes one or more assisted service options such as support ticketing, a customer service email address, a support number and/or live chat. In numerous surveys, chat has received high marks for customer satisfaction. Read 5 Reasons It’s Time to Chat with Your Customers ).

Customer Service 77

Customer Service Chief Customer Officer Wireless Webinar 77

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. Why should the customer have to call you back?

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. Why should the customer have to call you back?

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Kate Nasser. Lynn Hunsaker.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Kate Nasser. Lynn Hunsaker.

Customer Service 52

Customer Service Customer Experience Magazine Books 52