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Turning tech, data, and digital into EBITDA

West Monroe

In the constantly changing business world, where volatility and unpredictability have become the norm rather than the exception, achieving tangible financial results has never been more challenging. At West Monroe, we maintain a laser focus on what truly matters—the financial impact. Otherwise, what’s the point?

Banking 40
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Meet Pete Khanna, TeamSupport’s New CEO

Team Support

Johnson, handed the reigns to Pete Khanna as the company’s new CEO. We sat down with Pete to welcome him to TeamSupport, get to know him a little better, and learn about his vision for the next chapter in our story. TeamSupport is a financially stable company with happy employees and strong customer relationships.

B2B 59
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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

Shapiro is a customer retention expert, who founded The Center for Client Retention. Carla Johnson. Carla Johnson is a keynote speaker and author who uses the power of stories to inspire action amongst companies and individuals. RachardRShapiro. Annette Franz. annettefranz. CarlaJohnson. Arie Goldshlager. ariegoldshlager.

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Top 30 Customer Service Experts to Follow in 2022

SmartKarrot

Carla Johnson. Carla Johnson is a reputed author, keynote speaker, and storyteller. Through her social media interactions, Johnson encourages her followers to think creatively to come up with better ideas – an important skill for customer support teams. Evan Shumeyko is the director of Client Experience Strategy, BNY Mellon.

2022 10
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has 25 years of experience on the leading edge of digital transformation, social, and marketing strategy and has previously worked at American Express, Prudential Financial, USAA, and Forrester Research in senior roles. He has extensive experience in designing, managing, and delivering insight-driven projects for clients around the world.

2020 132