ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home.

Customer Service 52

Customer Service Net Promoter Score E-support 2021 52

Magellan Solutions

MARCH 26, 2024

Such a vendor’s customer service reps would be able to grasp and resolve the industry specifics and matters, which would significantly improve the customer’s experience. This implies the ability to adjust the levers of support up or down without taking too much time and bringing about disruptions.

Customer Service 52

Customer Service Multi-Channel E-support E Commerce 52

Call Experts

NOVEMBER 4, 2021

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. Who needs an outsourced customer service team?

Customer Service 98

Customer Service Contact Center E Commerce E-support 98

SurveySparrow

JUNE 20, 2023

Customer service experience refers to the overall perception and feelings a customer has when interacting with a company’s customer service department. It encompasses the quality of assistance, the efficiency of problem-solving, and the courtesy and professionalism of customer service representatives.

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. Insurance , Retail , SMB. A customer-centric business strategy bases your company’s sales process on your customer’s needs, wants, and how they want to communicate. Exceeding customer expectations. ViiBE Blog.

Customer Centricity 52

Customer Centricity Net Promoter Score 2021 E-support 52

Magellan Solutions

JULY 26, 2021

If your business is not ready to answer that call, that same customer will call another answering services near me. Take a look at some of the businesses that outsourced their call answering service : Consumer Product Distributor (E-commerce). A consulting company analyzed communications for a national homebuilder.

Call Center 40

Call Center E Commerce E-support Return on Investment 40

Toonimo

JANUARY 5, 2017

The customer journey becomes one that we can understand. The end goal is to support our customers and offer them the ultimate user experience. This serves as the benchmark for the ultimate customer service experience. It is also shaking up the customer service arena. Enter chatbots.

Innovation 40

Innovation Technology E Commerce Customer Experience 40