InMoment XI

SEPTEMBER 12, 2023

In today’s cut-throat market, differentiating your brand is more important than ever. Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. Why is this important?

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Magellan Solutions

OCTOBER 19, 2020

In this article, you’ll learn about the top market research questions you can ask to obtain useful insights from your potential and existing market. What you’ll learn: What is market research? How to write market research questions. Examples of market research questions. For existing customers.

Marketing 52

Marketing Competitive Advantage Call Center Advertising 52

Retently

MARCH 10, 2022

You can of course try to stand out with competitive advantages like more features or buy them off with incentives; however, you will be always facing the challenge to lose this customer. Integrate support and marketing tools for a complete overview of the customer experience. Create a customer-centric culture.

E-support 148

E-support Poor Customer Service Customer Success Customers 148

VDS

MAY 13, 2020

When it comes to evolving customer expectations, companies cannot meet the needs of customers today with what worked in the past. A decade ago, customers expected decent service at a fair price. Just as important as all of this, most customers did not grow up with cell phones in their back pockets.

Customer Centricity 81

Customer Centricity Contact Center Social Media Omnichannel 81

Call Experts

OCTOBER 5, 2023

Whether it’s a contact center for doctors or accountants , these customer service hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

BirdEye

OCTOBER 5, 2023

We’ll look at actionable tips to measure brand perception, identify gaps between belief and reality, and outline strategies to align the brand experience with customer expectations. Brand perception is customers’ cumulative impression of your company based on every interaction and experience they’ve had.

Measurement 62

Measurement Brands Social Media Net Promoter Score 62