ShepHyken

AUGUST 5, 2019

(Gallup) Our work with clients has shown that there are three core strategies to continue to optimize emotional connections as customers go digital. Love this line that in today’s digital world… “Your customers will experience less brick and more click.” My Comment: Another list of three ideas. Follow on Twitter: @Hyken.

2019 106

2019 Article Customer Service Customer Relationship Management 106

ShepHyken

DECEMBER 17, 2018

Creating valuable content will help customers be interested in what you do and sell. And, connecting on an emotional level helps drive return visits/purchases. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. How to Use Email Support to Deliver Better Customer Experiences b y Alan Finlay.

2018 79

2018 Article Customer Service 2019 79

Russel Lolacher

DECEMBER 10, 2019

How will you manage your interactions and connection with your audience (spoiler: CRM) so you can be there at every step of the relationship? Do they have communications training? Social media training? Customer service training? Are you prepared to meet your customers expectations on accessibility?

Social Media 102

Social Media Customer Service Strategies Customer Service Customer Care 102

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. Kuiu is a hunting gear company that has a customer focused culture.

2016 0

2016 Article Net Promoter Score Customer Service 0

ShepHyken

AUGUST 15, 2016

My Comment: There have been many lists shared about how to be more effective with social customer care. Using social media channels to connect one-on-one with customers is a powerful social media customer care strategy. This is reactive customer service. Follow on Twitter: @Hyken .

2016 69

2016 Article Customer Service Social Media 69

ShepHyken

AUGUST 13, 2018

Each week I read a number of customer service and customer experience articles from various resources. Are You Making This Critical Connection With Your Customers to Strengthen Relationships and Drive Loyalty? Traditionally customers called. Your customers expect it, so don’t fight it.

2018 72

2018 Article Customer Service Loyalty 72

Win the Customer

NOVEMBER 14, 2016

For one, it offers an easier way to connect with customers and keep abreast of what’s happening in your marketplace. Remember when customers were limited to using the telephone if they wanted to contact businesses? Whatever industry you’re in, you simply must have a social media presence these days.

Social Media 145

Social Media Customer Service Multi-Channel 2014 145