Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. It attracts customers to the warmth of genuine service and concern.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Call Experts

APRIL 8, 2024

Practical Tips for Exceptional Call Handling Putting the following practical tips in place can enhance your call-handling skills and create a lasting impression on your customers. Feedback Loops: Encourage agents to provide feedback on common customer issues and suggestions for process improvements.

Customer Service 52

Customer Service Call Center Call Recording Customer Satisfaction 52

Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. This could involve training on product knowledge, customer service skills, and communication techniques.

Contact Center 52

Contact Center Average Handle Time Exceptional Customer Service Webinar 52

Magellan Solutions

OCTOBER 26, 2023

80% of customers believe a company’s experience is as crucial as its goods and services. Nowadays, the connection between companies and their customers is often through a phone call. The call center serves as the guardian of this vital connection. They empathize and understand to make customers feel valued.

Call Center 52

Call Center Customer Satisfaction 2013 Loyalty 52

Call Experts

SEPTEMBER 15, 2023

Practical Tips for Exceptional Call Handling Putting the following practical tips in place can enhance your call-handling skills and create a lasting impression on your customers. Feedback Loops: Encourage agents to provide feedback on common customer issues and suggestions for process improvements.

Customer Service 59

Customer Service Call Center Call Recording Customer Satisfaction 59

CSM Magazine

JANUARY 6, 2020

All businesses need to offer a good level of customer service if they want to stay afloat. Of course, exceptional customer service can help you to stand out from the crowd and gain a bigger share of the market. However, law firms have traditionally shied away from introducing customer-led initiatives.

Customer Service 52

Customer Service B2B Document Exceptional Customer Service 52

Kustomer

SEPTEMBER 6, 2022

In this post, we’ll be taking a look at an approach to customer relationship management (CRM) that places social media and the data it can create front and center of efforts to build and develop strong relationships with your customers. What Is Social Data? It can be used to help design and target social ads.

Customer Relationship Management 98

Customer Relationship Management Customer Relationships Social Media Management 98