CSM Practice

SEPTEMBER 16, 2021

Without that crucial information, you can’t develop an effective customer retention strategy. Enter: Customer Lifetime Value. Let’s take a closer look at customer lifetime value, how to calculate it, why it matters for customer retention, and how to improve these metrics to amplify the success of your business.

Connections 52

Connections Lifetime Customer Customer Retention Loyalty 52

BlueOcean

OCTOBER 4, 2023

Things like lifetime customer value/cost of customer churn come into play beyond the straight dollar-for-dollar cost of an agent hour. Your customers expect the same brand experience they have at every other moment in their journey—your website, your storefront, your marketing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Tricia Morris

MAY 26, 2015

If your brand focuses on consistent and authentic customer service and engagement both before and after the sale, a one-time customer can become a lifetime customer who also creates additional customers. Sales Trust and Retention through Customer Service Knowledge. with Customers across Channels .

Sales 86

Sales Customer Service Poor Customer Service Social Media 86

Totango

OCTOBER 22, 2020

In fact, employing certain techniques can actually turn these issues into opportunities to deepen the client/company relationship and increase lifetime customer value. . Those customers who are in an escalated state due to organizational changes won’t have the same needs as someone who has been experiencing prolonged product issues.

Management 64

Management Net Promoter Score Effort Score Customer Success 64

LiveChat

JUNE 8, 2015

“The understanding of customers has allowed Pizza Hut to not only segment customers on the basis of their behaviors, but it’s also able to match the right media – email, mobile, direct mail, web – to the right customers resulting in better response to their usual offers,” she added.

Social Media 78

Social Media Entertainment Lifetime Customer Communication 78

LiveChat

DECEMBER 9, 2016

“The understanding of customers has allowed Pizza Hut to not only segment customers on the basis of their behaviors, but it’s also able to match the right media – email, mobile, direct mail, web – to the right customers resulting in better response to their usual offers,” she added.

Customer Engagement 57

Customer Engagement Engagement Social Media Net Promoter Score 57

ijgolding

MAY 20, 2015

Customer Service has always been part of their DNA, culminating in the production of the book ‘Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental Company, Can Teach You about Creating Lifetime Customers’ in 2007.

Net Promoter Score 97

Net Promoter Score 2007 2014 2015 97