CSM Magazine

NOVEMBER 17, 2020

Reuters Events are excited to announce their next free customer service webinar: ‘Meeting Consumer Demands for Frictionless Mobile Support Experiences’. Remove friction, bolster retention & revenue, and eliminate bad user experience by providing dedicated, mobile-optimized support services.

Webinar 52

Webinar Consumers Mobile Customer Service 2020 52

ShepHyken

DECEMBER 19, 2016

5 Technologies for Delighting Connected Customers by Vala Afshar. Next in Tech) Consumers and business buyers expect emerging tech to change their experience with your company. Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. consumers send a text message at least once a day.”

2016 90

2016 Article Social Media Customer Service 90

Natalie Petouhof

FEBRUARY 22, 2016

Tweet Cloud-Based Customer Service and Customer Experience. announced its acquisition of Contact Solutions , a leading provider of real-time, contextual customer care solutions. Thanks to the widespread adoption of smartphones, mobile self-service is on the rise and growing in popularity.

Customer Service 40

Customer Service Customer Experience Omnichannel Customer Engagement 40

SmartKarrot

FEBRUARY 16, 2022

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.

2022 10

2022 Customer Experience E Commerce Social Media 10