Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S. Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Wootric

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Melinda Gonzalez.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Magazine

AUGUST 22, 2019

Check out the full speaker line-up for the Customer Service Summit here! Director, Customer Service and Support, Microsoft. VP, Customer Success, General Electric, GE Digital. Director, Customer Service, PVH Corp. Director Customer Care, Frontier Airlines. VP, Customer Experience Design, AARP.

Customer Service Strategies 40

Customer Service Strategies Customer Service Airlines Chief Customer Officer 40

Myra Golden

NOVEMBER 15, 2016

Psychology 101: Get a crash course on the psychology of customer anger, so you can use psychology on your customers to stop stubborn customers cold. Find out how to strategically create calm with agitated customers, so you can handle problem customers like a diplomat. Key Take-Aways In My Verbal Aikido Training.

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

Psychology 101: Get a crash course on the psychology of customer anger, so you can use psychology on your customers to stop stubborn customers cold. Find out how to strategically create calm with agitated customers, so you can handle problem customers like a diplomat. Key Take-Aways In My Verbal Aikido Training.

Call Center 76

Call Center Workshop Customers Insurance 76