Consumers Customer Service Training Hospitality Loyalty Programs 
ShepHyken
MARCH 25, 2024
How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. My Comment: Here is an excellent and robust article on loyalty programs.
ShepHyken
MARCH 28, 2022
What Today’s Guests Really Want When It Comes To Hotel Loyalty Programs Might Surprise You by Ellis Connolly. Hospitality Net) Why do so many hotel loyalty programs fail? My Comment: Here’s an interesting take on loyalty programs. 78% of customers prefer immediate benefits over accumulating points.
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ShepHyken
DECEMBER 28, 2020
Gift Experiences Can Create an Emotional Connection With Customers by Wise Marketer Staff. The Wise Marketer) The psychological impact of gifting, when created and delivered with specific design, has a powerful impact on customer behavior. Mastercard: Consumer Experience Is Loyalty’s New Currency by PYMNTS.
ShepHyken
OCTOBER 11, 2021
Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. We can learn so much from the hospitality industry. by Max Starkov.
ShepHyken
FEBRUARY 5, 2023
My Comment: Does the government provide good customer service? According to our customer service research , only 28% of the consumers we surveyed said they did. Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. I have good news. Follow on Twitter: @Hyken
ShepHyken
FEBRUARY 5, 2023
My Comment: Does the government provide good customer service? According to our customer service research , only 28% of the consumers we surveyed said they did. Citizen Satisfaction,” according to the ACSI (American Customer Satisfaction Index) is on the rise. I have good news. Follow on Twitter: @Hyken
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