ShepHyken
MARCH 25, 2024
How to Leverage AI for a Better Customer Experience by Hasan Saleem (FastCompany) The intersection of AI and customer experience has paved the way for innovative, efficient, and personalized interactions between businesses and consumers. Stellar service, driven by devoted hotel staff, is what makes a great property come alive.
ShepHyken
SEPTEMBER 5, 2022
My Comment: Customers don’t want to wait on hold, they demand instant access to customer support, and they have little patience for poor experiences. Our customer experience research confirms this, finding that 74% of consumers would switch to a competing company brand if they provided a better customer service experience.
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ShepHyken
AUGUST 2, 2021
(CustomerThink) In a world where smartphones are ubiquitous and 76% of adults living in advanced economies have a world of information at their fingertips, it should be no surprise that the future of marketing lies in tapping into the customer’s online experience. What Does Customer Loyalty Mean For Your Business?
Michel Falcon Experience
JANUARY 16, 2020
. … that’s having a customer experience strategy! Let’s use an example we’re all familiar with as consumers. If not, he’s one of the most recognizable hospitality entrepreneurs, owns Shake Shack, bestselling author and more! Above: Danny Meyers, the Chief Executive Officer of the Union Square Hospitality Group.
ShepHyken
SEPTEMBER 3, 2018
My Comment: Here are three powerful ideas – or as the author calls them, “rules” – on how to create a more customer-focused experience for your customers, clients, patients, guests, etc. 5 Hospitality Phrases Guests Remember Most by Rupesh Patel. He lives and breathes hospitality and knows his “stuff.”. Here’s Why.
ShepHyken
MAY 28, 2023
My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. I refer to this as a hospitality mentality. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.)
ShepHyken
MARCH 2, 2020
PhocusWire) Consumer devotion has become the holy grail of the hospitality industry, and the battle for it is more intense than ever. My Comment: Just because this article focuses on loyalty in the hospitality (hotel) industry, doesn’t mean you shouldn’t read it. Lots to learn here. Follow on Twitter: @Hyken.
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