Stella Connect
JANUARY 26, 2022
Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
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Magellan Solutions
MAY 25, 2018
And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training. Incubation.
Integrity Solutions
SEPTEMBER 28, 2023
In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.
Stella Connect
JANUARY 9, 2018
It was developed as a simple, consumer-friendly solution to a familiar problem: the typically inflated cost of luxury bedding. In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management.
ShepHyken
APRIL 9, 2024
In 2024, almost one in four American consumers (23%) will not likely or never return if the experience is just satisfactory. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. The survey results are worth paying close attention to.
ShepHyken
APRIL 30, 2024
My annual customer service and CX research includes some very compelling findings that will make you want to simplify your customers’ experience. As important as convenience is to the customer experience, there is more to “de-complicating” the overall experience. Connect with Shep on LinkedIn.
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