ShepHyken
JUNE 3, 2019
This year’s global Edelman Trust Index revealed a critical development in consumer sentiment around the world. The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Follow on Twitter: @Hyken.
ShepHyken
APRIL 18, 2023
Amazon has educated its customer as to what a great experience looks like. It meets and exceeds consumer expectations, and now customers want, hope, and expect every company they do business with to be as good as Amazon. I don’t care if you’re B2B or B2C, everyone you do business with is a consumer at some level.
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ShepHyken
MAY 27, 2019
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer Identities by Christina Luttrell. CustomerThink) The widespread adoption of mobile has changed the way consumers interact with and perceive the world. Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 14, 2016
8 Realistic Customer Service Trends for 2017 by Sven Ri. Userlike) Predictions of customer service trends are best based on trends in consumer behavior: What platforms and technology are they adopting? Where customers go, service follows. Customer Experience Moments of Wow by Elizabeth Glagowski.
ShepHyken
JUNE 24, 2019
My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. The customer service you provide would be… Amazing!
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. This means the customer service professional must develop a response plan.
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