Upstream Works

NOVEMBER 19, 2020

Supporting a Distributed Workforce. Supporting agents working from home while maintaining a high level of CX can prove to be a big challenge. To operationalize this model, IT will need to consider how best to support agents working from home. Learn more about Upstream Works’ omnichannel contact center solutions here.

2021 78

2021 Average Handle Time Contact Center E Commerce 78

Kustomer

JANUARY 7, 2022

In order to deal with the highest stakes we’ve seen in a lifetime, businesses have been innovating the ways in which they engage with and sell to consumers. It was originally pioneered in London as a way to increase newspaper sales and has now grown to encompass most sections of consumer consumption. Between “goods” (i.e.

Customer Service 97

Customer Service E Commerce E-support 2025 97

SurveySensum

JULY 24, 2023

It’s like having your own fashion-savvy sidekick right in the dressing room! Creating Seamless Retail Experiences Across All Channels With e-commerce on the rise, we all want that smooth transition between online browsing and in-store visits. They also use recycled materials in their garments and prioritize fair labor practices.

Retail 52

Retail 2023 Customer Experience E Commerce 52

Eptica

FEBRUARY 26, 2016

And how can physical retailers make the most of the three big advantages they have: Immediacy – they can deliver goods now, rather than having to wait for delivery They can provide in-person one-to-one support and advice from well-trained human assistants They have the potential to turn shopping into an event. consumers spent $1.5

Retail 50

Retail E Commerce Customer Experience Apparel 50

Playvox

MAY 25, 2023

Digital channels have become an integral part of the way that organizations connect with their customers — whether that’s email, social media, live chat, SMS, or good old-fashioned telephone calls. Once you achieve this, you need to consider your workforce planning with digital and omnichannel forecasting for customer service in mind.

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

Kustomer

OCTOBER 19, 2020

Brands on Instagram can now engage with followers, leverage influencer connections, and resolve support issues at scale inside the Kustomer omnichannel CRM platform. Kustomer’s CRM is the first true omnichannel customer service platform, purpose-built for brands that want to deliver hyper-personalized customer experiences at scale.

E Commerce 105

E Commerce Customer Service Omnichannel E-support 105

Kustomer

NOVEMBER 24, 2020

New York, NY – November 24, 2020 – Rainbow Shops , a fashion retailer with 12,000 employees worldwide, today announced it has selected and integrated Kustomer , a top-rated CRM for modern customer experiences, as its omnichannel customer service CRM platform. Fashion at prices you’ll love.™ About Rainbow.

E Commerce 52

E Commerce Fashion E-support Customer Experience 52