11 Customer Service Metrics to Start Measuring
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AUGUST 16, 2018
After all, 67% of consumers list bad customer experience as one of the primary reasons for churning and 39% of consumers avoid vendors for over 2 years after having a negative experience. To measure customer happiness, turn to CSAT, CES, and NPS. Customer Satisfaction (CSAT) Score. Customer Effort Score (CES).
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