Inbenta

JUNE 30, 2021

TravelClub is the leader reward program in Spain with over 6 million subscribers. Some of the great features: It has a double purpose , as it can be used for both pre-sales and after-sales requests. It has a well-thought tone-of-voice, that creates a sense of belonging with the consumer, i.e. “Sorry, gorgeous”.

Insurance 105

Insurance Airlines Travel Healthcare 105

Up Your Service

MAY 3, 2017

Consumers aren’t going to continually subject themselves to poor customer service or experience just because there’s a free flight or stay at the end of the tunnel,” says Murray. Organizations can have great rewards programs, but it’s not sustainable long-term if the service is poor.”. The contact center as a concierge.

Hospitality 74

Hospitality Travel Brands Airlines 74

Kitewheel

MARCH 4, 2019

Power reported higher consumer satisfaction than ever – largely due to increased seat sizes and cheaper fares. Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program. But even these leading travel brands can do better.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Currency Alliance

FEBRUARY 26, 2019

Given how sceptical some executives and boards have become about the soft benefits derived from the loyalty program, you are going to need to show evidence of contributions to the bottom line. Profit is derived from engagement that links directly to incremental sales. demonstrating environmental responsibility.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45