Contact Center Customer Expectations Customer Relationships Customer Service Strategies 
delighted
SEPTEMBER 27, 2019
Review sites like Yelp, Google My Business (GMB) or even WebRetailer, are where people go to air grievances, but also scream to the rooftops about how wonderful your customer service is. 53% of customers expect businesses to respond to negative reviews promptly. Build customer relationships and loyalty.
Myra Golden
APRIL 11, 2023
A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. But how can they achieve this?
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Brad Cleveland Blog
APRIL 3, 2024
Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.
Lumoa
FEBRUARY 7, 2023
With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy.
Magellan Solutions
AUGUST 23, 2021
What is Autonomous Omnichannel Services? An omnichannel contact center is a customer service strategy that allows customers to communicate with businesses via their preferred method of communication. The use of an omnichannel contact center is beneficial to both businesses and customers.
Playvox
MAY 4, 2023
Unlike my favorite fruit seller, you’ve got hundreds or thousands (or hundreds of thousands) of customer issues that require sophisticated, efficient customer care through the right contact center solutions. What Is A Digital Contact Center? Is your contact center omnichannel?
Brad Cleveland Blog
APRIL 3, 2024
Understanding what customers want is essential to building an effective customer service strategy. In turn, effective strategy will help you meet or exceed those expectations. Customer expectations evolve and sometimes that happens very quickly.
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