Contact Center Customer Retention Customer Service Strategies Employee Experience 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. of their revenue due to bad experiences. of their revenue due to bad experiences.
Think Customers
JULY 16, 2020
Two trends that emerged from the outbreak, Jacobs noted, were that many brands—especially those that were scrambling for ways to deal with a surge in call volume—were looking for “quick wins in building a digital front door” and that more attention was being paid to the employee experience aspect of digital transformation.
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Think Customers
SEPTEMBER 7, 2021
For example, Customer Experience as a Service (CXaaS) is a cloud-based customer solution for planning, designing, and executing activities that encompass all parts of the customer experience. recruiting, onboarding and training), technology, consulting and implementation services.
Call Center Pros
AUGUST 27, 2018
Customer Loyalty is a comprehensive resource for business people who are looking to improve customer service and satisfaction. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience by Shep Hyken. What’s the Secret?
Thematic
SEPTEMBER 24, 2024
Whether it's improving a product feature or revamping customer support, businesses can make strategic decisions based on what customers are actually saying. Customer Retention and Loyalty Happy customers are loyal customers. This will foster stronger relationships and improve customer retention.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.
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