ShepHyken

MARCH 22, 2017

Direct contact with the customer is usually the responsibility of people in customer-facing jobs, such as sales and support, yet there is no better way to get all employees to understand how their good work impacts their customers than for everyone to have some facetime with customers.

Customer Service 88

Customer Service Insurance Customer Confidence Travel 88

ShepHyken

DECEMBER 26, 2018

The culture: This is the kind of organization you want to be affiliated with. At some level, this ties into culture and values, but this is more about giving back and community involvement. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Culture 133

Culture Customer Service Training Books Customers 133

ShepHyken

MAY 7, 2018

An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Article 79

Article 2018 Customer Service Magazine 79

ShepHyken

DECEMBER 19, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Do Your Customers Trust You This Much? Follow on Twitter: @Hyken.

Customer Service Training 120

Customer Service Training Reference Customers Books 120

ShepHyken

SEPTEMBER 13, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 94

Customer Service Training Reference Communication Customer Service 94