ShepHyken

JUNE 6, 2022

They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. My Comment: John DiJulius is one of the smartest customer service/CX experts on the planet.

Article 67

Article 2022 Customer Service Loyalty Programs 67

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt.

2019 54

2019 Article Customer Service Loyalty Programs 54

ShepHyken

DECEMBER 6, 2021

My Comment: I’ve been preaching for years (since my first book over 30 years ago) that customer service is not a department. It’s baked in the culture. So, if customer service isn’t a department, what do you call it? How about “customer care?” And, there’s the strategy of customer loyalty programs.

2021 67

2021 Article Customer Service 2022 67

Comm100

OCTOBER 8, 2016

Mapping out your customer journey can also help you identify what aspects of your brand speak most clearly to current customers. Loyalty Programs. Customers love being rewarded for spending with you—it confirms that you prefer their specific business to the extra dollar you might otherwise earn. 52% of U.S.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal.

Books 71

Books Customer Service Culture E-support 71

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Create a positive customer-centric culture amidst the support team.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

ProProfs Chat

APRIL 24, 2020

Storytelling is an especially powerful engagement trigger if you use it to talk about the ways your products or services helped someone overcome their issues and fulfill their needs. Help Your Customers Identify With Your Brand, Values, and Culture. Provide them with a personalized loyalty program.

Customer Service 82

Customer Service Social Media Customers Communication 82