Beyond Philosophy
JUNE 11, 2015
Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. They should want this because study after study shows the financial rewards of having loyal customers. Customer loyalty programs are especially popular among retailers.
Happy or Not
FEBRUARY 26, 2024
When customers come in and feel like cherished guests, not just another ticket number, they’ll return for the unparalleled feeling of being valued and remembered, driving repeat business. By fostering these partnerships, you create a symbiotic ecosystem that benefits everyone involved, especially your loyal customers.
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Magellan Solutions
NOVEMBER 27, 2023
This information lets your team customize interactions and deliver a personalized experience. It’s all about turning scattered data into a unified, customer-focused approach. Chatbots and artificial intelligence (AI) are the perfect pair for customer service, providing instant support.
ShepHyken
JANUARY 22, 2023
13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships. It’s a win-win. Follow on Twitter: @Hyken
ShepHyken
APRIL 17, 2017
Getting More Referrals = Letting People Your Customers Care About Know About Brands That Care About Them by Joseph Michelli. Joseph Michelli) Here are some broad approaches to activating promoter behavior in your loyal customer base. A repeat customer may not be a loyal customer. Do not confuse the two.
ShepHyken
AUGUST 28, 2017
Customer Service Hall of Fame and Customer Service Hall of Shame by Samuel Stebbins , Michael B. One of the most important aspects of doing business for almost any company is customer service. In order to develop a loyal customer base and thrive, companies often need to go above and beyond customer expectations.
ClearAction
JANUARY 4, 2020
CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.
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