SurveySensum

JULY 4, 2023

This shows the importance of taking an effort to understand your customers and take relevant actions. Customers have multiple touchpoints with your brand, from clicking on your website to watching a product demo or making a purchase. Align your customer satisfaction goals with your business objectives.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 27, 2023

Customized Product Recommendations Nike takes customized in-store experiences to a whole new level by tapping into customer feedback gathered through in-store surveys and its NikePlus loyalty program. The NikePlus loyalty program is a key pillar in delivering personalized experiences.

Retail 52

Retail Feedback Travel Loyalty Programs 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

” This way, you not only identify the issue but also get actionable insights from your customers in improving overall CX. Want to Improve Your Retail Customer Experiences? Touchpoints Post-purchase services, customer support, loyalty programs. To assess the user-friendliness of your loyalty program.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

MAY 19, 2023

You don’t want your customers overwhelmed or feel frustrated. Also, it is essential to consider factors such as response rates, size of the customer base, and customer segments while launching the NPS survey in banks. Make them understand their importance in enhancing the bank’s customer experience.

Banking 52

Banking NPS Net Promoter Score Financial 52

SurveySensum

JULY 18, 2023

This kind of personal touch will significantly increase the likelihood of them making a purchase and fosters a sense of loyalty toward your brand. For example, Amazon delivers a personalized homepage for each of its customers based on their purchase history, wishlist, and cart.

Retail 52

Retail Customer Experience Touchpoint 2023 52

ProProfs Chat

DECEMBER 21, 2020

A lot of business owners want to reduce customer churn and retain as many as possible. Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Your customers are no different. Reward them!

Loyalty Programs 98

Loyalty Programs Customers Loyalty Sales 98

SurveySensum

JULY 17, 2023

What is preventing your customers from coming back? – Find out with SurveySensum – Request a Demo 5. Bring People Together Like A Community Ever wondered why beauty brands like Sephora and Glossier have such a huge and diverse customer base? Improve your Retail CX with real-time feedback Request a Demo

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

What is preventing your customers from coming back? – Find out with SurveySensum – Request a Demo 5. Bring People Together Like A Community Ever wondered why beauty brands like Sephora and Glossier have such a huge and diverse customer base? Improve your Retail CX with real-time feedback Request a Demo

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

FEBRUARY 20, 2024

Training and Empowering Agents : Invest in training programs that focus not only on technical skills but also on empathy, active listening, and problem-solving. Empower agents to make decisions and take initiative in resolving customer issues promptly. Your customers – and your bottom line – will thank you for it.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Training and Empowering Agents : Invest in training programs that focus not only on technical skills but also on empathy, active listening, and problem-solving. Empower agents to make decisions and take initiative in resolving customer issues promptly. Your customers – and your bottom line – will thank you for it.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

JULY 21, 2023

And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! Allocating resources to attract new customers is indeed expensive compared to nurturing and retaining your current customer base.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

SmartKarrot

NOVEMBER 2, 2020

As an e-commerce leader, he said, “The best tactic for customer retention is providing good, honest customer service.” This is what’s worked for me: put up a loyalty program of some kind, where your returning customers are rewarded. This better manages your customer expectations and reduces churn.” “We’re

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

SurveySensum

MAY 11, 2023

Customer satisfaction and loyalty are 2 driving factors for retail businesses as they depend heavily on repeat customers and positive word-of-mouth recommendations to drive sales and grow their customer base. Make sure to share the surveys on channels mostly used by customers and convenient for them.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52