Kustomer

APRIL 25, 2022

This can be accomplished by integrating a comprehensive customer experience (CX) strategy throughout their organizations. CX concerns more than just the customer service department; the most successful integrated CX strategy needs to be implemented across departments, from sales to product development. Sales and marketing.

E Commerce 98

E Commerce E-support Net Promoter Score Sports 98

ShepHyken

JULY 31, 2020

Co-browsing helps unlock a higher degree of information by combining real-time experience and human relationships to provide a personalized customer experience. In fact, co-browsing-aided support conversations are so successful that satisfaction ratings from a recent Forbes report reflected a high of 89.3%!

Customer Service 109

Customer Service Customer Experience Net Promoter Score E Commerce 109

Gainsight

MARCH 31, 2020

Based on research done by Gainsight as well as a few other companies with CEOs, CROs and CCOs, 65–80% of companies have frozen hiring for the next few months and 30–45% have frozen hiring and backfills indefinitely. In addition, 60–70% of sales leaders polled are reporting delayed sales cycles.

Customer Success 85

Customer Success E Commerce E-support NPS 85

SurveySparrow

APRIL 28, 2023

Understanding consumer behavior is crucial for businesses to create effective marketing strategies that appeal to potential customers and lead to increased sales. For example, men may be more interested in sports and technology, while women may be more interested in beauty and fashion.

Consumers 52

Consumers E Commerce Advertising Social Media 52

SaleMove

JULY 12, 2018

Target sends personalized coupons based on customer buying history to increase the likelihood of a future sale. Essentially, personalization is customization in real-time. The personalization of the email often depends on the data you have collected from your customers. That group doesn’t just love sports.

Social Media 49

Social Media Sports Apparel Advertising 49

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Merchants are getting smarter about leveraging each other’s customer bases for improved profits, but also improved customer experiences. Think Sephora in Kohls and Ulta in Target.

2021 87

2021 E Commerce E-support Retail 87

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? Don’t be “sales-y”. Erin Engstrom.

B2C 49

B2C Customer Retention Brands Social Media 49