Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. Kaiser announced last October that the organization conducted more than half of its 110 million physician-patient interactions last year via smartphone, videoconferencing, kiosks and other technology tools.

Retail 154

Retail Customer Base Rewards Programs Insurance 154

SurveySensum

JULY 26, 2023

This level of customization goes beyond just preferences and lets customers create truly unique products that resonate with their individual styles. Building Meaningful Loyalty Programs By leveraging customer feedback you can create meaningful loyalty programs that cater to the expectations and preferences of your customers.

Customer Retention 52

Customer Retention Retail Social Media Loyalty Programs 52

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Touchpoints can be categorized in terms of: Where they occur in a customer’s lifecycle.

Touchpoint 116

Touchpoint Customer Journey B2B Customer Journey Mapping 116

BirdEye

MAY 31, 2023

Referral marketing is the process of leveraging the trust and goodwill established with existing customers and encouraging them to refer their friends and family to your business. Your customer base always has access to a similar audience that would need and appreciate your service.

Marketing 52

Marketing Social Media Reference Rewards Programs 52

BirdEye

MARCH 10, 2022

Here is a list of twelve customer referral program benefits. 67% of people say they are more likely to buy a product after a friend or family member posted about it on social media. The lifetime value of referred customers is 16% higher than customers acquired through any other means. Utilize social media.

Marketing 98

Marketing B2C Reference Social Media 98

SurveySensum

JULY 11, 2023

Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. But WHY is customer experience so important?

Brands 83

Brands Customer Experience Rewards Programs Touchpoint 83

CX University

NOVEMBER 21, 2020

According to world-renowned expert in experience management and co-founder of the Customer Experience Professionals Association (CXPA), Bruce Temkin defines customer experience as, Let us unpack that a little.

Net Promoter Score 98

Net Promoter Score Brands Loyalty Programs Loyalty 98