Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. Big thanks to Mike Wittenstein for his willingness to speak with us and for his insightful commentary. . The more adaptive companies will excel at keeping pace with their customers’ changing needs.

Contact Center 53

Contact Center 2017 Brands Hospitality 53

Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. Big thanks to Mike Wittenstein for his willingness to speak with us and for his insightful commentary. . The more adaptive companies will excel at keeping pace with their customers’ changing needs.

Contact Center 34

Contact Center 2017 Brands Hospitality 34

Pointillist

JUNE 7, 2021

In this year’s survey, we sought to uncover what separates customer experience leaders from laggards. Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations.

Measurement 71

Measurement 2021 Management Omnichannel 71

Grade.us

JULY 17, 2018

Your client's customers seem to be less interested in their products or services. Customers change. Your client's customers are in a constant state of flux. The demands placed on their customers is greater than ever before. This strategy can 2x, 4x or even 10x the value of your client's offer to their customers!

Marketing 20

Marketing Social Media Sports Events 20