Beyond Philosophy

SEPTEMBER 12, 2020

It turns out, customers care a lot about how things look, and it influences their buying (and box-keeping) behavior. This episode of The Intuitive Customer explores the research of Claudia Townsend, associate professor of marketing at the University of Miami at the Miami Herbert Business School. So do many of you, I would guess.

Fashion 113

Fashion Customer Experience Design Consulting Presentation 113

Wootric

FEBRUARY 14, 2019

Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers. Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.”

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

Storyminers

JULY 29, 2016

Our most effective customer retention strategy is to be relentless about support. Our support team not only responds to our customers’ needs in a friendly and timely fashion, they work closely with our dev team to make our customers feel like product partners. Answer every complaint and do so in a timely fashion.

B2C 49

B2C Customer Retention Brands Social Media 49

Bold360

NOVEMBER 21, 2016

I think with how the internet is evolving, people really appreciate fast and effecient customer service. Qiaoli Wang works for StyleWe , an online fashion shopping platform featuring independent fashion designers. These days, customers expect contextual personal care no matter what their unique situation is.

2016 111

2016 2017 Customer Experience Social Media 111