Customer Care Customer Retention Interaction Wireless 
Beyond Philosophy
AUGUST 10, 2016
Some interesting facts about Telecom consumers in the countries that make up the Asia-Pacific region revealed in the survey include: From India: Most people, (86%) want to use digital channels to interact with online businesses (like Amazon.com). Apple, Facebook or Google) provided comparable wireless connectivity.
Interactions
JANUARY 23, 2019
Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why — customers are often very vocal about their displeasure. The authentication process, while necessary, comes when the customer has been on hold for 4-6 minutes. Why not authenticate sooner?
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Ecrion
JUNE 18, 2018
While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. The good news is that this is another area where innovation is taking place.
Ecrion
JUNE 18, 2018
While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. The good news is that this is another area where innovation is taking place.
Pointillist
MARCH 20, 2020
By analyzing cross-channel journeys, you can easily measure results, identify opportunities to improve customer experience and quantify the impact of CX initiatives. To understand the role that different channels play in credit card offers and their respective efficiencies, the bank uses customer journey analytics.
Storyminers
JULY 6, 2020
His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Show podcast and a regular contributor to Forbes. Kate Nasser.
Storyminers
JULY 6, 2020
His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Show podcast and a regular contributor to Forbes. Kate Nasser.
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