InMoment XI

AUGUST 3, 2023

However, through the application of advanced technologies like Natural Language Processing (NLP), voice analytics, and predictive customer analytics , companies can now unlock the hidden potential of unstructured data, gaining deeper customer insights and improving decision-making processes.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. We surveyed 80+ customer-centric professionals in companies with formal customer-centric programs (e.g., Download the complete 22-page white paper here. Customer Experience / Success Programs. Customer Program Components.

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White Paper Competitive Advantage Government Customer Centricity 68

Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

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White Paper ROI Customer Centricity Culture 60

Zeisler Consulting

SEPTEMBER 27, 2023

It’s not that Customer Insights or building a good CX Culture aren’t important , and not that they don’t sometimes require a lot of resources and attention themselves. Sure…these changes couldn’t have been as impactful or as well-identified and directed had they not been based on Customer Insights.

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White Paper Chief Customer Officer Customer Centricity Culture 72

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” 2019) “How to Transition Your Voice-Of-The-Customer Vendor. 2010) Voice of the Customer. At times, refocusing your efforts may be the best course of action.

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White Paper Social Media Feedback 2019 243

Bob Hayes

DECEMBER 17, 2017

Data science is essentially a way to extract insight from data using these three skills. 25 Data Science Terms Every Customer Professional Needs to Know - I believe that a good first step for customer-centric professionals to leverage customer data is to understand the terms data professionals use when extracting insights from their data.

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2017 White Paper Blog Competitive Advantage 46

Bob Hayes

DECEMBER 17, 2017

Data science is essentially a way to extract insight from data using these three skills. Customer Analytics Best Practices: Free White Paper – Competing on analytics today means integrating data silos, applying machine learning capabilities and leveraging data experts/scientists in your formal customer programs.

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2017 White Paper Blog Competitive Advantage 40