CSM Magazine

APRIL 17, 2024

Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be. Whether it’s social media, your company’s website, or a messaging app , a bot performing seamlessly across various channels offers convenience and boosts engagement. Security and Compliance Security is non-negotiable.

Multi-Channel 52

Multi-Channel Social Media Customer Confidence Customer Experience Management 52

CSM Magazine

JUNE 19, 2023

All businesses should encourage their teams to use the customer’s name during conversations and place special emphasis on understanding their specific situation and needs. Use Social Media Responsibly A well-managed social media presence can significantly enhance your customer service team’s approachability and relatability.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

Myra Golden

JUNE 2, 2016

Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

CSM Magazine

JULY 13, 2022

Publishing articles and blogs not just helps with search engine optimization, but you can also share the information on your social media platforms. Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

CSM Magazine

OCTOBER 6, 2020

Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1. Henry Jinman of EBI.AI

Consumers 52

Consumers Insurance Customer Confidence Automotive 52

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Thanks to the Internet and social media, customers are more savvy now than ever before.

Customer Service 53

Customer Service Download Customer Service Training Customers 53