CSM Magazine

APRIL 17, 2024

In today’s always on economy, customer experience managers face the challenge of meeting consumer expectations round-the-clock. Enter chatbots – the tireless, automated assistants revolutionizing customer service. Multi-Channel Integration Today’s customers are on multiple platforms, and so should your chatbot be.

Multi-Channel 52

Multi-Channel Social Media Customer Confidence Customer Experience Management 52

Myra Golden

JUNE 2, 2016

Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

CSM Magazine

OCTOBER 6, 2020

Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. reveals his 3-step formula for winning hearts and minds in the quest for consumer trust in the age of AI. AI and consumer trust – a delicate balance.

Consumers 52

Consumers Insurance Customer Confidence Automotive 52

CSM Magazine

JULY 13, 2022

If you ignore vital touchpoints, you might end up losing your customers, their loyalty, as well as possible income at the end of the day. Why is Consumer Touch Points Important? Publishing articles and blogs not just helps with search engine optimization, but you can also share the information on your social media platforms.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Thanks to the Internet and social media, customers are more savvy now than ever before.

Customer Service 53

Customer Service Download Customer Service Training Customers 53

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Thanks to the Internet and social media, customers are more savvy now than ever before.

Customer Service 40

Customer Service Seminar Customer Service Training Customers 40