Customer Engagement, Entertainment, Guest Experience and Innovation

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Invest in a media-agnostic solution: This kind of solution should support multiple customer devices (i.e., So, how can hotels stay ahead?

Hotels

Hotels Guest Experience Hospitality Travel

Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality

Hospitality Innovation Hotels Guest Experience

HITEC 2017 is Happening Now: What You Need to Know

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

2017

2017 Hospitality Guest Experience Hotels

CXDNA Update

Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience

Hospitality Leaders: Don’t Put Front Office Innovation on the Back Burner

HITEC 2017 is Happening Now: What You Need to Know

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