Avaya

MARCH 13, 2017

Here are three key ways hospitality leaders can innovate front office operations using smart communication architecture: Launch an integrated mobile app experience: Today, nearly half of hospitality leaders believe mobile apps have the biggest impact on the guest experience of any technology.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Optimove

OCTOBER 7, 2020

These tips weren’t only lip service; they were actually put to work when Optimove’s Professional Services team partnered with Central European betting operator, Fortuna Entertainment Group. How did they do it? What were the results? The most impressive result was increasing sports bettors’ response rate to casino campaigns by more than 2X.

Sports 52

Sports Entertainment 2020 Reference 52

ViiBE Blog

JUNE 2, 2021

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. Secondly, augmented reality technology can be widely used in after-sales and customer services.

Retail 52

Retail Sales Entertainment 2024 52

Strativity

MAY 25, 2023

To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. Understand the experience your customers are hungry for. Sample new channels to reach new customers. Cheese Entertainment, FOCUS Brands, Whataburger, 7-Eleven, Keurig, Dr Pepper and other brands.

Brands 52

Brands Loyalty Programs E-support 2022 52

Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Disruptors show us how it’s done.

Magazine 52

Magazine Loyalty Innovation 2020 52

SuiteCX

MAY 25, 2016

Brands that develop compelling content and focus on how to make the lives of their customers better also earn the right to collect customer information for better engagement. If you are educating, informing and entertaining your customers on a regular basis they will look forward to your communications.

Customer Engagement 40

Customer Engagement Engagement Customer Journey Mapping Travel 40

SurveySparrow

SEPTEMBER 5, 2023

Imagine a car manufacturer partnering with a technology company to create seamless in-car entertainment experiences. Empowered Employees for Authentic Interactions The frontline staff plays a crucial role in delivering exceptional customer experiences. Brands are teaming up with other industries to offer comprehensive solutions.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Alida

JULY 28, 2016

More importantly, big data lacks actionable information with which marketers, insight professionals, customer experience leaders and innovators can make effective decisions that benefit their customers and their bottom line. Using customer engagement to humanize big data.

2010 160

2010 Social Media 2016 2013 160

Quadient

JANUARY 21, 2022

Organizations engaging in personalized communications are seeing great results across the entire customer lifecycle; particularly, an increase in engagement. Engagement is crucial in determining the overall policyholder experience and the depth of relationship they have with your brand. . Know your audience.

Insurance 52

Insurance Customer Experience Customer Journey Mapping Touchpoint 52

C Space

APRIL 3, 2020

They are: Activators: Looking to adapt or innovate immediately, well-positioned to contribute directly to public health efforts, currently very active and engaged. These brands’ CMOs, CEOs and COOs need to communicate detailed instructions and updates to their customers regularly. Sam Rothkopf. Chief Development Officer.

Entertainment 75

Entertainment Communication Healthcare Presentation 75

Alida

OCTOBER 23, 2017

Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. At the Customer Intelligence Summit , three customer-led companies shared how they are making ROI measurement a reality.

ROI 153

ROI Customer Relationships Insurance Advertising 153

Eptica

MARCH 18, 2016

Customers are pushing retailers to innovate and deliver new services , improved experiences at lower prices. An entertainment retailer took 152 hours to answer an email, then responded to the same question on Facebook in 6 minutes. Author: Pauline Ashenden Retail is one of the most competitive sectors in the economy.

Retail 49

Retail E Commerce Customer Service Entertainment 49

Avaya

JUNE 22, 2017

(You don’t want to gamble with customer engagement strategies—save your bets for after hours at the black jack table.) Plus there will be numerous opportunities to meet subject matter experts in the invitation-only, relaxed-social-setting Avaya Innovation Lounge. Explore your customer experience.

Call Center 51

Call Center Contact Center Customer Experience Customer Journey Mapping 51

Storyminers

JUNE 3, 2022

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 59

Customer Experience 2016 2017 Wireless 59

Lithium

MAY 2, 2023

Suddenly every brand now had a mainline into their customer’s entertainment feeds. More information about the Khoros Kudos Awards can be found on the contest page on Atlas Marketing The Social Marketing Paradox - Redux Something rather curious has happened since the inception of social media.

2023 52

2023 Webinar Entertainment Social Media 52

Optimove

OCTOBER 4, 2022

They get to deliver a superior UX to keep customers engaged, which cements loyalty. As more continue to explore innovative new ways to increase reach and build trust, we predict great things for PWAs in 2023. Work, entertainment, finance, health … More of us than ever are using mobile apps to help manage our daily lives.

2023 52

2023 2025 2024 Competitive Advantage 52

SurveySparrow

NOVEMBER 28, 2019

Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. The event is not just about sessions alone but about partying, entertainment and networking!

2020 96

2020 Customer Experience Workshop 2019 96

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. How will COVID-19 affect Customer Experience? Homes are becoming a new office and new world for employees.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 48

Entertainment Technology Innovation Blog 48

Eptica

OCTOBER 30, 2015

They demand the same excellent customer experience when dealing with a utility or bank as when buying a book or DVD online. Therefore every brand, irrespective of sector, needs to benchmark themselves against the best and continuously innovate to win and retain customers. What makes customer experience difficult?

Customer Experience 75

Customer Experience Transportation Insurance 2015 75

Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. Invest in a media-agnostic solution: This kind of solution should support multiple customer devices (i.e., So, how can hotels stay ahead?

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Currency Alliance

MARCH 30, 2022

The ability to innovate with scant resources – and constantly leaning on others for help. The ability to bring together complementary fields of experience to create profitable solutions based on innovative business models and modern technology. Innovating with scant resources.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

Currency Alliance

OCTOBER 12, 2020

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Innovation in markets has been going on for centuries.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Avaya

JULY 22, 2016

But from an innovation, what’s-next perspective, we agree with Google: we need to be innovating for a world that is quickly embracing AI-first. Technology that was initially considered for entertainment, science and gaming, has crossed over into our everyday reality.

Customer Experience 56

Customer Experience Contact Center Entertainment Innovation 56

Michelli Experience

MARCH 25, 2016

Living in the information age where there’s YouTube, from which hours are consumed for entertainment, as well as different social media platforms like Facebook and Twitter—everything has evolved to accommodate a more visual and tech-savvy generation. How can people appreciate these innovations if they don’t even know how or when to use them?

Entertainment 45

Entertainment Customer Service Social Media Healthcare 45

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 40

Entertainment Technology Innovation Information 40

SaleMove

JANUARY 24, 2019

Informed, entertaining, enlightening. (In If you’re looking behind you: American Innovations. Three very smart women—journalist Christina Warren, video game developer Brianna Wu and video producer Simone de Rochefort—chat about anything and everything that’s even remotely tech related. Gateway episode: “Rocket 194: iPhone Hypocrisy”.

Entertainment 40

Entertainment Technology Innovation Blog 40

Chattermill

SEPTEMBER 11, 2019

The rise of the entertainment platform is a true tale of disruption. The goal of the post is to distil some of the actionable key takeaways for customer experience practitioners. They’re shaking up the entertainment industry and offer a blueprint for delighting customers. Todd Yellin, Netflix’s VP of Product Innovation.

Customer Experience 76

Customer Experience Touchpoint Entertainment 2016 76

Avaya

OCTOBER 31, 2016

That’s a lot of data, and it all drives the customer communications experience that the CMO is responsible for. Think about it: among these millions of daily interactions are customers engaging and communicating with their favorite brands.

Technology 74

Technology Marketing 2017 Social Media 74

SurveySparrow

NOVEMBER 28, 2019

Here are the much-awaited customer experience conferences of 2020. Oracle is all set to help organizations adopt innovative and disruptive data-driven customer experience strategies to empower change and stimulate growth. The event is not just about sessions alone but about partying, entertainment and networking!

2020 52

2020 Customer Experience Workshop Events 52

Experience Investigators by 360Connext

APRIL 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. These small moments matter. Not disappoint like this one.

Brands 266

Brands 2013 2014 Retail 266

Experience Investigators by 360Connext

OCTOBER 31, 2014

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service!

2013 197

2013 E-support 2014 Social Media 197

Storyminers

JANUARY 12, 2017

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 68

Customer Experience 2017 2016 Wireless 68

Experience Investigators by 360Connext

JANUARY 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service!

2013 252

2013 Customer Service E-support 2014 252

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. We brought the industry’s first customer engagement hub to market.

2015 97

2015 Multi-Channel 2014 CEM 97

PeopleMetrics

MARCH 13, 2015

Internal communication can facilitate better working relationships and a more consistent focus on the customer, two reasons we are so excited to see tools like Slack being adopted in corporations today. You can adopt some simple methods today to improve employee and customer engagement. Shine a spotlight behind the curtain.

Communication 109

Communication Customer Experience Net Promoter Score Customer Centricity 109

Eptica

MARCH 2, 2016

It doesn’t matter if you’re not a retailer or an entertainment company – consumers will judge you to the same high standards, so make sure you live up to them. Keep innovating and improving the experience to grow trust with your customers. Share this page on: Tweet.

Customer Experience 60

Customer Experience 2016 Consumers Entertainment 60