Experience Investigators by 360Connext

JANUARY 30, 2015

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service!

2013 252

2013 Customer Service E-support 2014 252

Experience Investigators by 360Connext

OCTOBER 31, 2014

Just as we preach around here, those small moments we have to interact with customers (or just fellow humans) are precious. They should enlighten, entertain or educate. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service!

2013 197

2013 E-support 2014 Social Media 197

Storyminers

JANUARY 12, 2017

As Artificial Intelligence (AI) meets the Internet of Things (IoT) and Augmented Reality (AI) and Virtual Reality (VR) become more recognizable and useful, customer experiences will get easier for customers. More customers will want more to do (information, entertainment, service, repair, etc.) than ever before.

Customer Experience 55

Customer Experience 2017 2016 Wireless 55

Lithium

JUNE 7, 2022

Maximize your presence on the world’s fastest growing digital entertainment platform. With the addition of TikTok’s moderation in Khoros Care, brands can now moderate their public comments on their owned videos in Khoros. AI capabilities that will reduce agent stress, new channels that will enhance customer experience, and much more.

Social Media 10

Social Media Roadmap Webinar Entertainment 10

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. They might have $2000 per month in disposable income and spend on average 5% for travel, 10% on food and entertainment, and 3-5% in various other categories.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

Martin Hill-Wilson

JUNE 8, 2015

Music and other forms of digital entertainment have a real battle re-monetising their value proposition. And we all like to believe in the stats around customers claiming to be prepared to pay more for superior service. Related Stories Social Customer Service: Talk Is Cheap, Action’s Much Tougher!

Multi-Channel 67

Multi-Channel 2015 Insurance 2003 67

Bold360

DECEMBER 1, 2016

“The biggest mistake companies make evaluating and purchasing customer care software is…” Not utilizing the power of their CRM! CRMs are under-utilized for customer retention. Very few companies actually extend the pipe to include critical customer care steps such as “CHECK-IN” or “ISSUE RESOLUTION”.

Customer Experience 104

Customer Experience Customers Consulting E-support 104