Avaya

FEBRUARY 7, 2017

This without question includes the hospitality industry, where hoteliers are working overtime to stay ahead of today’s rapid pace of innovation. smartphones, tablets, smartwatches), as well as larger interaction platforms like kiosks, to innovate the CX with flexible new touch points. So, how can hotels stay ahead?

Hotels 55

Hotels Guest Experience Hospitality Travel 55

Avaya

MARCH 13, 2017

From international chains to cruise lines to boutique inns and B&Bs, the hospitality industry has hundreds of millions of individuals checking in, checking out and expecting next-generation guest experiences in between—so front office operations are crucial for growth and continuity.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Personalization is a big part of the pilot store experience. Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154

CSM Magazine

SEPTEMBER 28, 2016

They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. Amazon’s approach is to hire the world’s brightest minds and to create an environment where they can invent and innovate the customer experience. Southwest Airlines began at Love Field in Dallas.

Customer Focused 96

Customer Focused Airlines Culture E-support 96

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

2017 53

2017 Hospitality Guest Experience Hotels 53