Customer Engagement Entertainment Guest Experience Loyalty 
Qualtrics
FEBRUARY 16, 2021
The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.
Avaya
MARCH 13, 2017
Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues?
NetBase
MARCH 2, 2020
Everything is bigger in Dallas and our guest speaker was no exception. Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. As a result, customer net sentiment on game day 2020 jumped an amazing +7% from 2019 game day.
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