Interactions

JUNE 2, 2022

Managing travel credits and refunds . Customers expect to be notified of changes immediately and on the channel of their choice. An optimal IVA will integrate into backend systems for a personalized customer communication experience. Maintaining loyalty and rewards programs .

2022 62

2022 Travel Rewards Programs Virtual Agent 62

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Why not ask the brands that are winning at retail customer experience? Visitors can sit inside the cars, experience the touchscreen interface, and learn about advanced technologies.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Up Your Service

MAY 3, 2017

In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire. For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. The contact center as a concierge.

Hospitality 74

Hospitality Travel Brands Airlines 74

Currency Alliance

FEBRUARY 26, 2019

Roughly $38B is spent per year on management consultants developing business strategy for clients – not counting the investment of employee time.[i] i] Yet most strategies fail in the execution phase due to poor communications, lack of employee (or customer) buy-in, or overly ambitious objectives around the technology.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45