Totango

MARCH 8, 2022

They are affiliated with the Customer Success Association, a membership organization dedicated to providing information about the CS profession and helping CS professionals connect. Their forum is geared toward both customer success and customer experience professionals. Support and Success Boston.

2022 116

2022 Customer Success White Paper Social Media 116

8x8

JANUARY 3, 2018

The degree to which a customer experience leader has transparency into the metrics associated with customer interactions and back-office processes and systems, will determine how impactful, or more often how subtle, improvements can be accomplished. Others adopt a customer lifecycle, or “journey” approach.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

The degree to which a customer experience leader has transparency into the metrics associated with customer interactions and back-office processes and systems, will determine how impactful, or more often how subtle, improvements can be accomplished. Others adopt a customer lifecycle, or “journey” approach.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

8x8

JANUARY 3, 2018

The degree to which a customer experience leader has transparency into the metrics associated with customer interactions and back-office processes and systems, will determine how impactful, or more often how subtle, improvements can be accomplished. Others adopt a customer lifecycle, or “journey” approach.

Metrics 48

Metrics Customer Experience Contact Center White Paper 48

Kitewheel

SEPTEMBER 16, 2019

With increasing demands from executives, customers, and even from employees to improve customer experience, your team needs a powerful strategy to prove ROI from CX investments. A journey step is to an interaction as a molecule is to an atom. But none of this is easy. So what is a journey step in practice?

Measurement 40

Measurement White Paper Customer Journey ROI 40

Comm100

APRIL 26, 2020

With this in mind, we sat down with Nate Brown , CEO of Officium Labs and the Co-founder of CX Accelerator , a community and resource hub for Customer Experience professionals. Hello and thank you for joining us today to chat with us about your experience in the CX space Nate. Free Download: Never Miss a VIP White Paper.

Culture 52

Culture White Paper Customer Centricity Feedback 52