Currency Alliance
JANUARY 18, 2021
It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value. Ask any traveler checking into a hotel after an exhausting business meeting, a white-knuckle flight, or a surprise marriage proposal. A bed is not just a bed.
ShepHyken
SEPTEMBER 2, 2020
Isn’t that what you want with all of your customers—a long-term relationship in which the customer continues to pay for what you sell? I get that you may be a guest of a hotel or a restaurant. Most people would call them customers. The post Does It Matter How You Refer to Your Customers?
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ShepHyken
OCTOBER 24, 2018
Those become the New End to those customer interactions, and sometimes that New End can taint the experience. I love a certain hotel that I’ve stayed at several times. The hotel is clean, the rooms are nice, the restaurants are great, and the staff is always friendly and helpful. I couldn’t ask for more.
ShepHyken
JANUARY 24, 2018
I received a response from Nayeli Burns ( @Nayelihrc ), the concierge at Encore Event Technologies, an “in-house” event production company in hotels and resorts throughout North America. If you’ve ever been to a hotel for a conference, they are the people who set up the audio/visual support, the staging, lighting, rigging, and more.
ShepHyken
MARCH 31, 2020
“The greatest driver of customer satisfaction is just being nice. About: Horst Schulze is one of the founding members of The Ritz-Carlton Hotel Company and served as its President and COO. He later founded The Capella Hotel Group. And it doesn’t cost anything.”.
ReviewTrackers
APRIL 7, 2021
Manage online reviews, social media, and customer feedback. Consumers today rely heavily on social media and online reviews — not only to choose where to have lunch or which hotel to check into, but also to make bigger decisions, like where to get healthcare, or who has the best auto service coverage, or which banks are trustworthy.
ReviewTrackers
APRIL 2, 2019
Manage online reviews, social media, and customer feedback. Consumers today rely heavily on social media and online reviews — not only to choose where to have lunch or which hotel to check into, but also to make bigger decisions, like where to get healthcare, or who has the best auto service coverage, or which banks are trustworthy.
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