ShepHyken

JUNE 6, 2022

It is the client’s well-being that to a large extent determines the satisfaction with the stay at the hotel and the willingness to use its services once again. And it all starts with the first contact when the customer visits the website. Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke.

Article 67

Article 2022 Customer Service Loyalty Programs 67

ShepHyken

OCTOBER 28, 2019

How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Freshdesk) Building an airtight customer service strategy is the best way to weather the demands of today’s savvy customers. Bring Customer Loyalty Under the Customer Experience Umbrella by Phil Britt.

2019 54

2019 Article Customer Service Loyalty Programs 54

ShepHyken

MARCH 5, 2018

We can learn a lot from good and bad service. The Six Cs of Loyalty Program Marketing by Rick Boubelik. My Comment: Want to know some sure-fire ways to create a successful customer loyalty program? Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Article 81

Article 2018 Customer Service Loyalty Programs 81

ShepHyken

DECEMBER 6, 2021

My Comment: Some may refer to this as a marketing article, but I’ll argue that marketing is part of the customer experience – and vice versa. Consider that the first strategy is about content marketing, which when done well, is a wonderful customer experience. And, there’s the strategy of customer loyalty programs.

2021 67

2021 Article Customer Service 2022 67

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Create a positive customer-centric culture amidst the support team.

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

ProProfs Chat

MAY 13, 2020

Centrally Record Customer Feedback & Opinions. Your customers are always sharing feedback either through words or actions. When it comes to personalizing customer service strategies, there is no better way than asking your customers directly. Recommending products/services to your customers.

Customer Service 111

Customer Service Feedback Interaction Customers 111

ProProfs Chat

MAY 13, 2020

Centrally Record Customer Feedback & Opinions. Your customers are always sharing feedback either through words or actions. When it comes to personalizing customer service strategies, there is no better way than asking your customers directly. Recommending products/services to your customers.

Customer Service 98

Customer Service Feedback Interaction Customers 98