Customer Focused Customer Service Training Entertainment Marketing 
ShepHyken
MAY 3, 2021
(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. An entertaining experience drives higher engagement. Tip number three is all about customer service.
ShepHyken
JANUARY 4, 2021
Our friends at Oracle CX Marketing asked six experts (myself included) how to create a better customer experience in times of disruption. How to design your business to deliver better customer outcomes by Vala Afshar. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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ShepHyken
MAY 3, 2021
(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. My Comment: You can’t automate a customer relationship. An entertaining experience drives higher engagement. Tip number three is all about customer service.
ShepHyken
DECEMBER 14, 2020
Here’s RingCentral’s senior director of marketing, Julien Rio’s, take on it. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. And, his second trend about how every company is now an entertainment company. Something to think about!)
ShepHyken
JANUARY 20, 2020
When you make it easy – as in minimal or no effort – to get a problem resolved, you increase your customer’s confidence. How to Run a Customer Loyalty Program by ThriveHive. by Wise Marketer Staff. The Wise Marketer) We are fans of mapping out industry trends and predictions at the beginning of each year.
ShepHyken
FEBRUARY 4, 2019
(Forbes) Artificial intelligence (AI) is a game-changer for customer experience. It has the ability to bring unprecedented results in delivering relevancy and individualism while increasing marketing accuracy. It may even help you understand your customer’s needs before they realize it themselves.
ShepHyken
MAY 1, 2017
While this article focuses on retailers competing against Amazon, it is a lesson for any type of business in any industry. Customer Experience is the New Marketing and Customer Experiences are the New Brand by Brian Solis. 7 Tips to Turn First Time Shoppers Into Repeat Customers by Richard Shapiro.
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