ShepHyken

NOVEMBER 8, 2021

The four lessons come under the topics of innovation, managing detail, creating memorable experiences, and creating a unique sensory experience. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) 5 Ways to Improve Customer Experience as Online Competition Heats Up by Steve Olenski.

Article 91

Article 2021 Customer Service Retail 91

ShepHyken

AUGUST 2, 2021

(Forbes) Customer experience encompasses far more than your products, customer service, technologies, processes, and culture. But it’s also the latest, even seemingly insignificant interaction you had with a customer. Go to The Customer Focus to learn more about our customer service training programs.

Article 93

Article 2021 Customer Service Hospitality 93

ShepHyken

DECEMBER 26, 2022

Several poor choices are detrimental to the CX (customer experience), so here’s what companies need to stop doing on digital platforms in 2023. My Comment: The online experience is just as important as an in-person experience. Your website is a direct reflection of your company/brand.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

JANUARY 30, 2017

This excellent article focuses on five traits that anyone who interacts with customers should practice. Digital Customers Less Loyal by Tanya Gazdik. According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience.

2017 81

2017 Article Customer Service Airlines 81