ShepHyken
NOVEMBER 8, 2021
The four lessons come under the topics of innovation, managing detail, creating memorable experiences, and creating a unique sensory experience. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) 5 Ways to Improve Customer Experience as Online Competition Heats Up by Steve Olenski.
Experience Investigators by 360Connext
FEBRUARY 9, 2018
Mixed message can make their way into signage, marketing materials, online experiences, and countless other touchpoints within every customer journey. Do you have a customer journey map? More importantly, where did it come from, and does it represent the true journey of your customers? We’re all guilty.
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ShepHyken
AUGUST 2, 2021
(Forbes) Customer experience encompasses far more than your products, customer service, technologies, processes, and culture. But it’s also the latest, even seemingly insignificant interaction you had with a customer. My Comment: In the eCommerce world, our customers are using multiple channels to connect with us.
ShepHyken
DECEMBER 26, 2022
Several poor choices are detrimental to the CX (customer experience), so here’s what companies need to stop doing on digital platforms in 2023. My Comment: The online experience is just as important as an in-person experience. Your website is a direct reflection of your company/brand.
Lumoa
NOVEMBER 10, 2021
The relationship between businesses and their customers is changing. As companies increasingly pivot towards providing online interactions, it’s essential for your business to keep the customer experience in mind. Customer experience includes all of the interactions that a customer has with your brand.
ShepHyken
JANUARY 30, 2017
This excellent article focuses on five traits that anyone who interacts with customers should practice. Digital Customers Less Loyal by Tanya Gazdik. According to the article, customer loyalty is dropping with a big percentage of those defecting customers coming from the digital experience.
CSM Magazine
FEBRUARY 9, 2018
It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy. Customer experiences will vary by the channel that customers use to interact with your company.
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