ShepHyken

NOVEMBER 8, 2021

Impressed by the genius of Van Gogh, pretend you could hire him as your customer experience consultant. My Comment: It’s time for a little culture mixed in with some customer experience education, and these lessons come from the master painter, Vincent Van Gogh. What would Van Gogh recommend?

Article 91

Article 2021 Customer Service Retail 91

ShepHyken

AUGUST 2, 2021

(Forbes) Customer experience encompasses far more than your products, customer service, technologies, processes, and culture. But it’s also the latest, even seemingly insignificant interaction you had with a customer. Go to The Customer Focus to learn more about our customer service training programs.

Article 93

Article 2021 Customer Service Hospitality 93

CSM Magazine

FEBRUARY 9, 2018

It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy. Customer experiences will vary by the channel that customers use to interact with your company.

Customer Experience 40

Customer Experience Measurement Feedback Customers 40

Kayako

MARCH 14, 2017

A customer experience is the cumulative experience that a customer has with your company: from the first time they see your advertising, land on your website or interact with your product, through to their purchase process, interactions with your customer service teams, and beyond.

Brands 39

Brands Customer Experience Retail 2017 39

Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. What aspects of the customer experience are most important to our organisation? INTRODUCTION.

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience.

2020 52

2020 Brands E Commerce Travel 52