ShepHyken

NOVEMBER 8, 2021

Each week I read many customer service and customer experience articles from various resources. The Great CX Debate: Should Customer Experiences Be Effortless or Exceptional? 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) by Jon Picoult.

Article 91

Article 2021 Customer Service Retail 91

ShepHyken

AUGUST 2, 2021

Each week I read many customer service and customer experience articles from various resources. Customer Experience Strategies to Annoy or Delight Your Customers by Phil Britt. CMSWire) Let’s be frank: no company goes out of its way to produce miserable customer experiences.

Article 93

Article 2021 Customer Service Hospitality 93

ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

JANUARY 30, 2017

Each week I read a number of customer service articles from various online resources. Keep these in mind the next time a customer service crisis occurs. Customer Service of the Future: 3 Most Important Customer Experience Trends by Justyna Polaczyk.

2017 81

2017 Article Customer Service Airlines 81

Lumoa

NOVEMBER 10, 2021

The relationship between businesses and their customers is changing. As companies increasingly pivot towards providing online interactions, it’s essential for your business to keep the customer experience in mind. Customer experience includes all of the interactions that a customer has with your brand.

Customer Experience Design 83

Customer Experience Design Customer Experience User Experience Touchpoint 83

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? She wanted to share a customer service story with me and get my take on it. Note: Zappos had the best and most prompt services of the three big companies, of course.) That was two days ago.

Customer Experience 89

Customer Experience Social Media Customer Expectations Customers 89

CSM Magazine

FEBRUARY 9, 2018

Today’s customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service — rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote brand advocacy.

Customer Experience 40

Customer Experience Measurement Feedback Customers 40