Customer Focused Guest Experience Magazine Technology 
CSM Magazine
SEPTEMBER 28, 2016
A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. ” That is true in customer focused companies and not in others.
ShepHyken
FEBRUARY 25, 2019
My Comment: Jill Schiefelbein tells us a great story and shares three excellent customer experience lessons; the voice on the phone matters, industry jargon can create a barrier and kill an experience, and the process shouldn’t inconvenience the customer. A quick read with some important reminders.
Expert insights. Personalized for you.
96 
Let's personalize your content