Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. New technology, such as Eptica’s vecko is crucial here. Customer insight is too vital to business success to be trapped in silos.

Customer Insights 66

Customer Insights Insights E Commerce Social Media 66

ERDM

JULY 24, 2017

And, per Boff, “When we apply these technologies in our teams and facilities, our customers and markets can reach their potential.” The company also implemented a dedicated market research and customer insight department to assure that their customers’ voice is incorporated in all decisions.

Customer Voice 40

Customer Voice Brands ROI Social Media 40

Lumoa

APRIL 28, 2024

Now, every employee can ask relevant questions and receive detailed, real-time answers directly from customer voices, no matter where the feedback is given. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

CloudCherry

JANUARY 21, 2020

The good news is that most companies recognize the value of VoC and have taken the first steps into collecting open-ended feedback from customers. As KPMG notes, “Any approach to listening to the customer voice is better than not listening to it.” The bad news? How a VoC Program Benefits Businesses.

Feedback 195

Feedback Net Promoter Score Financial Customer Centricity 195

C Space

NOVEMBER 4, 2019

The Right Insight. What makes a successful customer insights leader? In fact, 60% of CEOs believe customer influence shouldn’t be confined to product and service development or customer experience but should extend to developing business strategy. The 5 Customer Insight Challenges: Finding Human Truths.

Insights 45

Insights Net Promoter Score Competitive Advantage Culture 45

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience.

2018 129

2018 Customer Experience Customer Centricity Culture 129

SurveySensum

DECEMBER 1, 2021

A well-designed NPS tool features NPS calculation, automation, survey scheduling, customer segmentation, intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS 2022 Net Promoter Score E-support 52