BlueOcean

OCTOBER 6, 2020

Great companies are regularly assessing the ongoing value of their partnerships – but how do you measure the true value your contact center outsourcer is delivering? Let’s face it: Contact center metrics that measure customer service as if it’s some kind of race (think Average Handle Time) are frankly table stakes.

Customer Care 156

Customer Care Contact Center Net Promoter Score Metrics 156

CSM Magazine

AUGUST 31, 2018

Many organizations are using customer journey mapping to understand and improve the experience of their customers. What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time.

Customer Journey Mapping 69

Customer Journey Mapping Customer Journey Net Promoter Score Culture 69

Up Your Service

AUGUST 9, 2018

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. What is a Customer Journey Map? Journey maps may be created for various customer segments.

Customer Journey Mapping 45

Customer Journey Mapping Customer Journey Net Promoter Score Culture 45

Up Your Service

AUGUST 9, 2018

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But the variety of terms used to describe journey maps can be confusing. What is a Customer Journey Map? Journey maps may be created for various customer segments.

Customer Journey Mapping 40

Customer Journey Mapping Customer Journey Net Promoter Score Culture 40

Bold360

MAY 26, 2020

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. omnichannel engagement) across the entire customer journey. omnichannel engagement) across the entire customer journey.

Customer Experience 52

Customer Experience Net Promoter Score NPS Touchpoint 52

AskNicely

NOVEMBER 7, 2018

Lifetime Customer Value. The lifetime customer value can be measured and calculated. It’s the monetary value of a customer over the duration of their relationship with your company. Customer Advocacy Lowers Churn. Then give the customer a chance to leave a comment. Get the Book of NPS.

Feedback 60

Feedback Net Promoter Score Lifetime Customer NPS 60

Wootric

MAY 12, 2020

So you’ve been reading up on Net Promoter Score. Your colleagues in the SaaS world tell you that it’s the best way to take your customers’ pulse. You’ve seen a few case studies claiming it’s the only number you need to measure. Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score.

Net Promoter Score 98

Net Promoter Score NPS Feedback Measurement 98