Kitewheel

MARCH 4, 2019

Furthermore, travel businesses need to better understand and react in real-time to the needs of their customers. To accomplish this, they need to better manage their customer journeys. Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program.

Travel 40

Travel Hospitality Customer Journey Airlines 40

Interactions

JUNE 2, 2022

The IVA should be able to send safety protocol details and reminders during key parts of your travelers’ journey to ensure a smooth experience for everyone, like gate information and ground transportation logistics. Maintaining loyalty and rewards programs . Providing automation for all CX travel tasks .

2022 62

2022 Travel Rewards Programs Virtual Agent 62

CSM Magazine

OCTOBER 4, 2023

Testing how rewards accrue ahead of time can help ensure that you’re looking at those categories through the same lens as your customers. The card network was able to make sure that it had correctly categorised those merchants so that customers using other forms of transit would get their rewards.

Loyalty 59

Loyalty Banking Airlines Travel 59

Currency Alliance

FEBRUARY 26, 2019

Partners: optimize the mix to appeal to a broader array of customers. Emotional loyalty: add incentives along many touchpoints in customer journeys. The future represents much more collaboration among brands to serve common customers more effectively. Evaluate Resources. Resources” often means budget.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Brands reward more touchpoints to grow emotional loyalty. Reward programs are changing, but they are not going away. To incentivize customers to progress through purchase funnels, brands are recognizing that additional touchpoints should be rewarded. CEO Glenn Fogel said…. This is so true.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40